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- Dropbox Drops Support For Older Os X Versions
- Dropbox Drops Support For Older Os X Men
- Dropbox Drops Support For Older Os X Or Os High Sierra
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Dropbox has announced through an email to users on older versions of OS X that it will soon be discontinuing support for computers running Leopard or other older versions of the operating system. Users still running anything older than OS X 10.6 will need to upgrade in order to continue using future versions of the Dropbox app.
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Dropbox provides more information about the end of desktop support for older systems in its help center. As we discussed in Podcast 284 following Apple's announcement to drop support for older versions of their Pro Apps with the introduction of macOS High Sierra, this is another example of software developers cutting back on legacy support. Review title of Jason Dropbox Gripe. Dropbox free has had a 2 gig cap for years for the data we upload to the dropbox cloud. All the sudden they seemed to have changed policies, so that now the files 'shared' with us (from other users - friends & family) counts towards our 2 gig cap - it now says we are over the limit and constantly grips about upgrading. System requirements for the Dropbox app for Mac computers. If you have a Mac computer and you want to run the Dropbox app, you need to use: Operating system OS X Yosemite (10.10) up to macOS Catalina (10.15).
Users who don’t upgrade will still be able to use the web-based Dropbox manager, but will be automatically signed out of the Mac app. From that point forward, they will not be able to login back into the Mac client until they are on a newer version of OS X.
The changes will go into effect on May 18th, so users still have plenty of time to upgrade their software (or hardware, if necessary). The full email is included below:
Hi,
We noticed that you’re running the Dropbox desktop application (client) on an older operating system (OS X Tiger 10.4 or OS X Leopard 10.5). We’re writing to let you know that as of May 18th, Dropbox will no longer support these older versions of OS X.
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Don’t worry — your files and photos aren’t going anywhere! But you’ll need to update your computer to OS X Snow Leopard 10.6 or later to access them through the Dropbox desktop app. Apple’s instructions on how to update your operating system can be found here.
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If you don’t want to update your operating system, your files will still be available through the Dropbox website. However, on May 18th you’ll be signed out of your Dropbox account on your computer and the Dropbox desktop application will no longer be accessible.
We apologize for the inconvenience. For more information, please check out our Help Center.
Sincerely,
– The Dropbox Team
Thanks, Chris!
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Dropbox drops support of their desktop application for older operating systems, which I think is a really bad user experience and undermines their entire value proposition. I recently saw this first hand and I’ll explain why I think this is a bad product management decision. I like Dropbox but really think they messed this one up. I think this is different than other apps that deprecate support because this one is specifically about file backups.
Dropbox Stops Supporting Old Operating Systems
From the dropbox help docs:
In January, 2018 the Dropbox desktop app stopped supporting macOS versions OS X 10.6 and OS X 10.7
From this support forum reply:
As of November 3rd, the Dropbox client can no longer be downloaded to or installed on OS X 10.6, 10.7 or 10.8. Effective January 16, 2018, users will be signed out of the Dropbox desktop application on computers running those operating systems and will no longer be able to access the Dropbox desktop application.
Family Tech Support
I was helping my parents set up a new computer, and as part of that I was trying to help them migrate their files from one computer to another. Luckily, I though, they had Dropbox, so this should make it really easy! All the files are backed up to the cloud, so all I’d need to do is install Dropbox on the new computer, log in, and that is it. Should have been very easy.
The experience I had trying to do that was exactly the opposite.
I tried to install Dropbox on the new computer, but then realized the files from the old computer were not syncing. It turns out the old computer wasn’t logged into Dropbox and none of the files were being backed up. Why was this? Well it turns out this was because they had an old operating system and the Dropbox client no longer supported it. But I couldn’t just update the Dropbox client. There wasn’t an update that supported this OS. So the process of just trying to get the files actually was blocked because I had to update to a new operating system. But on older computers, that is not too easy, and you often need to install intermediate operating systems, and additionally, it is time consuming, and often certain hardware has OS limitations.
Dropbox Drops Support For Older Os X Versions
So to get this working I needed to upgrade their operating systems and then upgrade Dropbox and then sync the old Dropbox and then sync the new Dropbox.
It is so unlikely that most users will figure this all out and get it right.
What actually would have happened, is if they migrated, or if the old computer stopped working, they would have lost all the files. Specifically they would have lost any new files or changes since January 2018 when Dropbox stopped supporting their OS. It’s an absurd change to me because if I’m a regular Dropbox user I don’t care at all about any of the features I just want them to back up my files and they didn’t do their one job. It seems if they had kept it working the same on old OSes which seems possibly this would have been very easy to migrate.
Dropbox Drops Support For Older Os X Men
A Bad User Experience and Product Decision
Dropbox Drops Support For Older Os X Or Os High Sierra
The problem here is Dropbox is pushing their problem onto the user which I feel is a horrible decision from a user experience and design perspective. So for me, a gift from the holidays which was a new computer, was spent on an significant amount of time trying to upgrade operating systems, upgrade Dropbox and get the files over.
Dropbox Support Page
The real issue here is this type of product decision shows a real lack of understanding of a basic use case for many users, many who are not tech savvy but maybe made a good decision to back things up to the cloud. That’s the one thing they should do well. They do not need to deprecate the software to make their software upgrade errands a personal chore of the users.
![Dropbox Dropbox](/uploads/1/2/6/6/126603080/375491113.jpg)
A counterpoint may be that it was a security update, or that software needs to be updated, but there are definitely ways around it. I’m fine with updating, and getting new operating systems, and making software better — that is all good! But the thing I think does not make sense is they do not need to make their problem my problem or more generally, they do not need to make their problem the user problem. It seems they could alternatively only supported new versions of Dropbox on new OSes, but left earlier ones functional, or provided a better upgrade path.
This is a really key design and user experience misunderstanding of many apps who try to upgrade to a better version (which may really be better!). They are undervaluing the switching costs or not appreciating the interruption caused by the change. Jason Fried and David Heinemeier Hansson at Basecamp have written about this point well. I still think you can and should upgrade the software but that interrupting the core experience and functionality of the users doesn’t make sense, and should be handled much more gracefully. Additionally, with Dropbox, there are many potential fallback behaviors, and I think they chose the worst option.
Dropbox Support Line
So Dropbox you should change the way you deprecate support for older OSes!